Inside Sales Consultant

Location: Remote ~ Based in Australia

Job Purpose:

We are looking for a talented Inside Reservation Sales Agent with a proven track record of successful sales experience and a positive attitude plus a desire to grow with the company. This position involves taking incoming calls, booking tickets for customers, and processing incoming ticket reservations through our proprietary online portal for our Railbookers/Amtrak Vacations brand. The Inside Sales Agent will be responsible for handling customer enquiries promptly and effectively in a fast-paced, team-oriented environment, reporting to the Inside Sales Manager.

Duties and Responsibilities:

• Provide an excellent experience on calls with our travellers to drive customer loyalty and referrals.

• Consistently achieve individual sales and performance goals.

• Effectively communicate and build relationships with all agents and direct clients.

• Understand customer needs and requirements.

• Provide suggestions, prices, and book clients on rail packages.

• Contribute to new products and itineraries based on clients’ needs

• Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.

• Advise travel agents and clients concerning sales specials and promotions.

• Participate in weekly team meetings plus one on one coaching.

• Perform other job-related functions as assigned.

Qualifications:

• Positive attitude and desire for personal development.

• Strong organizational and problem-solving skills. Must be able to multi-task and work in a high-energy sales environment that is goal/quota driven.

• Ability to prioritize multiple tasks, meet deadlines and reach targets.

• Excellent verbal communication skills and telephone manner.

• Strong computer skills and ability to quickly master new systems and programs.

• 2+ years inside sales experience (incoming calls preferred).

• Familiarity with Windows operating systems.

• Knowledge of ticket registration software a plus, but not essential.

• Tourism Industry sales a plus, but not essential.

Benefits Include:

• Generous PTO package

• 401k and health benefits

For immediate consideration of any position with YLG, please send your cover letter, resume, and salary requirements to:

Yankee Leisure Group, Inc. | ATTN: Human Resources
500 Cummings Center, Suite 3100 | Beverly, MA 01915
Main: 978-922-0418 | Fax: 978-922-4819 | Email: hr@ylginc.com

We are an equal opportunity employer.
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